If a customer requests a refund, please contact your Account Manager, who will guide you through the procedure.

If a Comfi order is refunded by Merchant, Merchant shall refund Comfi the originally settled amount, which should be reduced by the difference between the total paid amount by the Customer and the approved refund amount. The merchant fee that was originally imposed on the approved refund amount should be deducted from the amount payable to Comfi.
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Merchant is responsible for covering the transaction processing fee of 2.9% + 30¢ per transaction in the applicable currency for all refund transactions.
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