If your data connection is failing or reporting an error, it may be due to your bank's security settings, such as MFA or 2FA. If you do not have this type of MFA setting enabled for your financial account, there may be an error or issue with our open banking provider, Plaid.
Solution: If this happens:
Try Another Bank Account: If this is the case, you can try connecting to a different bank account.
Seek Assistance: If you do not have this type of MFA setting enabled for your financial account, or if you need clarification on your case, please reach out to Comfi Support. We can investigate the issue and assist you.
Alternative: If you encounter a data connection problem related to MFA settings on your bank account, don't worry. Starting in Q4 2023, you'll be able to upload your data manually to use our services without any issues.