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Error message: Couldn't connect to your bank institution
Error message: Couldn't connect to your bank institution
Updated over a week ago

If your data connection is failing or reporting an error, it might be related to your bank not being supported by our open banking provider, Plaid. The common cause for this error is the financial institution experiencing temporary technical problems. You may be successful if you retry another time, such as in a few hours or the next day.

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Solution: If this happens:

  • Try Again Later: Wait for a while and attempt the connection again later, such as in a few hours or on the next day.

  • Try Another Bank Account: If this is the case, you can try connecting to a different bank account.

  • Seek Assistance: If the problem persists, please contact Comfi Support. We can investigate the connection attempts made via Plaid and provide further guidance.

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